- What scenarios are your products suitable for?
Our water filtration products are suitable for everyday household water use, such as kitchen water, primary drinking water filtration, and basic domestic water purification.
- How often should the filter be replaced?
The replacement cycle depends on usage frequency and water quality. It is generally recommended to check the filtration effect periodically after a period of use. If the effect significantly decreases, replace the filter promptly.
- How long will it take to receive the goods after placing an order?
Orders will be processed on the same day. Delivery time after shipment is usually within 2 days, but the exact time may vary slightly depending on logistics.
- Do you support returns?
Yes. Users can apply for returns within 30 days of receiving the goods. After approval, the refund will be credited to your account within 3 days.
- How long does it take for the refund to arrive?
Refunds generally arrive within 3 days after approval, but the exact time may be slightly delayed depending on the payment method.
- What if there is a problem with the product?
If you receive a product with a problem, please contact customer service promptly. We will assist with returns, exchanges, or replacements.
- Can I cancel my order?
Orders can usually be cancelled before shipment. Shipped orders will be processed according to the return procedure.
During the operational adjustments, we would like to clarify that due to continued losses, the merchant has decided to clear out inventory at a loss, but will still strive to ensure basic service and after-sales support for users.